Terms of Service

DEOCAs LLC is, first, a web design and development company, and also a digital engineering lab registered in the State of Florida, United States. We provide professional services including, among others, custom software for the healthcare sector, clinical tools, web platform design, application development, digital consulting, domain and DNS management, and related digital services.

Legal entity: DEOCAs LLC
Principal address: Tampa, Florida, United States
Primary contact: contact@deocas.us
Phone: +1 (813) 393-9412

DEOCAs LLC is a limited liability company. Its members and managers are not personally liable for the obligations of the company, except where Florida law provides otherwise.

2.1 Who these Terms apply to: (a) visitors to deocas.com and its subdomains; (b) anyone who sends us an inquiry, a quote request, or a form; (c) clients who have a service agreement with DEOCAs LLC; and (d) users of any tool, application, or platform operated by DEOCAs LLC.

2.2 How you accept: You accept these Terms by using the website or by hiring our services. If you accept on behalf of a practice, company, or other entity, you confirm that you have the authority to do so.

2.3 Clients with a signed agreement: A proposal, service agreement, or contract with DEOCAs LLC may refer to these Terms, for example through a checkbox or a clause stating that you have read and accept the Terms of Service published at deocas.com/terms. In that case: (a) these Terms form part of your agreement from the date you sign; (b) the version in effect on that date, identified by the version date at the top of this page, is the one that applies to that project, and later changes to this page do not alter your agreement unless we both agree in writing; and (c) if the signed agreement and these Terms say different things, the signed agreement prevails on that point. We are glad to attach a dated copy of these Terms to any agreement on request.

3.1 DEOCAs content: The content of this website, including text, graphics, logos, images, illustrations, and software, belongs to DEOCAs LLC or its licensors and is protected by United States and international intellectual property laws. Please do not reproduce, distribute, or adapt it without our written permission. If you would like to reuse something, ask us.

3.2 Client deliverables: Ownership of the deliverables passes to the client upon full payment, as set out in the applicable service agreement. Until then, the work remains the property of DEOCAs LLC and we may hold delivery. Open source components included in a deliverable stay under their own licenses.

3.3 Portfolio and case studies: By working with DEOCAs LLC, you agree that we may show the work we did for you as an example anywhere on deocas.com and in our own materials, such as case studies and social media: screenshots, the name of the project, and a short description of what was built. We always link to your live platform, which also gives your site a useful backlink. We never show patient information or anything from inside a private area. If you prefer that a project stay unlisted, tell us in writing before or during the project and we will keep it out.

3.4 Tools and methods: DEOCAs LLC keeps ownership of its own tools, frameworks, processes, and know-how, even when they are used to build a deliverable. A service agreement gives you the right to use them as part of the delivered product, not to resell them separately.

3.5 Trademarks: "DEOCAs," "DEOCAS," "DEOCAs LLC," "DEOCAS LLC," and all associated logos and marks are trademarks of DEOCAs LLC. Please do not use them without our written permission.

3.6 Credit line: Unless agreed otherwise in writing, DEOCAs LLC may place a discreet credit at the bottom of any product it builds or maintains, reading "Developed & Maintained by DEOCAs LLC & Roger de Oca," with links to deocas.com and rogerdeoca.com. It is small, it does not interfere with your content, and it is the customary way a studio signs its work. If your branding requires that it be removed, let us know and we will address it in the service agreement.

We stand behind our work and we say so in every proposal. The law still asks us to state the following clearly:

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DEOCAS LLC PROVIDES THIS WEBSITE AND ALL SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED ACCESS. WE DO NOT WARRANT THAT THE WEBSITE WILL BE ERROR-FREE OR CONTINUOUSLY AVAILABLE, OR THAT THE RESULTS OF OUR SERVICES WILL MEET EVERY EXPECTATION.

Some of what we do, including search optimization and Google Business Profile work, depends on factors outside our control, such as third-party platforms and their algorithms. We do not promise specific rankings, traffic, conversion rates, or business results, and past results do not guarantee future ones. What we do promise is honest work and clear reporting.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

5.1 DEOCAS LLC, ITS MEMBERS, MANAGERS, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE OR SERVICES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5.2 Aggregate cap: THE TOTAL LIABILITY OF DEOCAS LLC ARISING OUT OF OR RELATED TO THIS AGREEMENT OR OUR SERVICES WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO DEOCAS LLC IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

5.3 Members and managers: THE MEMBERS AND MANAGERS OF DEOCAS LLC ARE NOT PERSONALLY LIABLE FOR CLAIMS ARISING FROM THE OPERATIONS OF THE COMPANY, EXCEPT AS REQUIRED BY FLORIDA LAW OR IN CASES OF PROVEN FRAUD OR INTENTIONAL MISCONDUCT.

Some jurisdictions do not allow certain limitations. Where that is the case, our liability is limited to the maximum extent the law allows.

If a third party brings a claim against DEOCAs LLC because of content or materials you provided to us, because of the way you or your users use the website or a product we built for you, or because you did not comply with these Terms or with applicable law, you agree to cover the resulting losses and costs, including reasonable attorneys' fees. We will tell you about any such claim promptly and cooperate with you in handling it.

7.1 Service agreements: Every project is governed by its own written proposal, service agreement, or invoice. Where a service agreement and these Terms conflict, the service agreement prevails on the conflicting point.

7.2 Payment: All amounts are due as stated in the applicable invoice or service agreement. DEOCAs LLC may hold delivery of work product until full payment is received. We do not charge interest, penalties, or late fees on late or missed payments. If a payment runs late, or paying is becoming difficult, talk to us: we believe in communication and in resolving problems without collateral damage, and we will look for a plan that works for both sides. While an invoice remains unpaid we may pause the work and hold what is pending delivery. If we cannot reach an agreement, we keep the right to claim the amount owed as described in section 10.

7.3 Refunds: Payments for work already performed are not refundable. If you end a project early, we bill only the work completed through that date and hand over what has been paid for. Where a specific service has its own refund or credit terms, for example an audit fee that is credited toward a later project, those terms apply.

7.4 Monthly maintenance: Maintenance and care plans are ongoing services that either side may cancel with 30 days written notice. Fees already paid for a period are not refunded. If a maintenance invoice is more than 30 days late we will contact you first. If we cannot reach you or agree on a plan, we may pause the service with written notice, which can take the site offline until the matter is resolved. We do not delete a client's site or data without notice.

7.5 Changes in scope: Work beyond the agreed scope is quoted separately and starts once we both agree on it in writing.

7.6 What we need from you: Accurate information, timely feedback, and access to the accounts and systems a project depends on. Delays on the client side may move the timeline and, when they add real work, may be quoted.

7.7 Taxes: The client is responsible for applicable taxes unless the quote says they are included.

7.8 Patient information: This website and our contact channels are not meant to receive patient information. Please do not send protected health information through our forms, by email, or through the phone line. If a project requires handling such information, it has to be agreed in writing beforehand, with the appropriate agreements in place.

Both parties keep each other's confidential information confidential, including business plans, client lists, pricing, and technical processes, and do not share it with third parties without written consent, except where the law requires it.

This does not cover information that is or becomes public through no fault of the receiving party, was already known to it, was developed independently, or has to be disclosed by law or court order, in which case the receiving party gives prompt notice where it is allowed to.

As described in section 3.3, DEOCAs LLC may mention that you are a client and show the completed work unless you ask us in writing to keep the project unlisted.

Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, government action, power or network outages, cyberattacks, or pandemics. Obligations are paused while the event lasts, and both parties make reasonable efforts to resume as soon as they can.

10.1 Governing law: These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules.

10.2 Talk first: If a disagreement comes up, both parties agree to first try to resolve it directly and in good faith, by email, phone, or a call, and to give that conversation at least 30 days before taking any other step. In our experience this settles almost everything.

10.3 Courts: Anything that cannot be resolved that way is brought before the state or federal courts located in Hillsborough County, Florida, and both parties accept the jurisdiction of those courts.

10.4 Attorneys' fees: In any legal action arising from these Terms, the prevailing party may recover its reasonable attorneys' fees and costs from the other party.

We may update these Terms from time to time. Changes apply from the date they are posted on this page, and the version date at the top reflects the latest revision. If a change is significant, we will let active clients know by email. Clients with a signed agreement keep the version that was in effect when they signed, as explained in section 2.3.

For questions, requests, or notices about these Terms, contact us at:

For requests about your personal data, see the Privacy Policy. We aim to answer every message within 30 calendar days, and usually much sooner.